Returns & Exchanges

How do I return my order?

Damaged or Incorrect Products

Please inspect your items within 48 hours of receiving your package. If you notice any issues, contact our customer service team at support@sophielaurent.com as soon as possible.

After this 48-hour window, we will consider the product to be in perfect condition. We appreciate your prompt inspection and understanding.

If you receive a damaged product or an item different from what you ordered, please contact our Customer Support Team for further instructions. Return shipping costs will be covered by us in such cases.

Other Returns

For all orders placed through our official online store, we offer a 14-day trial period from the date you receive your order. During this time, you may request a return without providing a reason, and we will offer free return shipping. To initiate a return, please contact support@sophielaurent.com.

How long does it take to process my return?

Once you request a return, we will send you a confirmation email within 48 business hours and a prepaid return label within 72 business hours.

For some countries/regions, we may not be able to provide prepaid return labels. In such cases, you will need to cover the return shipping cost upfront. Please take a photo or screenshot of your shipping receipt. Once we receive and verify the returned product, we will process your refund and reimburse your shipping costs.

Once your return is received and approved, we will issue a refund to your original payment method. Refunds may take up to 7 business days to process, depending on your bank or payment provider.

After we issue the refund, it may take up to 3 business days for the funds to appear in your account.

Return Conditions

The item must have been purchased directly from Sophie Laurent’s official website. Purchases made from physical retail stores or other platforms are not eligible for returns under this policy.
Custom or personalized products are not eligible for return.
The returned product must be in its original, unused condition, maintaining quality and function, and must not affect its resale value.
All original product tags, accessories, manuals, gifts, and packaging must be included.
Returns must be shipped in the original packaging to prevent damage. Sophie Laurent is not responsible for any loss or damage occurring during the return shipping process.

Sophie Laurent reserves the right to modify this return and repair policy at any time. In the event of any disputes, Sophie Laurent retains the right to the final interpretation of this policy.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to place a new order and initiate a return for the original item. Your refund will be processed once we receive the returned product.

Refunds

Once your return meets all conditions, Sophie Laurent will process your refund as quickly as possible, and no later than 14 days after receiving the returned item.

Any original shipping fees will also be refunded, unless only part of the order is returned.
Any import duties, taxes, or administrative customs fees paid by Sophie Laurent will be deducted from the refund amount.
Refunds will be issued to the same payment method used for the original purchase.

Contact Us

For any product or order-related inquiries, please contact us at support@sophielaurent.com.

Phone Number: +852 5427 4823 (For business registration purposes only. NOT for customer service inquiries.)