Privacy Policy

What Personal Data We Collect

Personal data refers to any information that can identify an individual. It does not include anonymized data. The personal information we may collect and store includes but is not limited to:

Title
First and last name
Date of birth
Gender
Email address
Phone number(s)
Billing and shipping address
Bank account and payment card details
Transaction data, including purchase and payment details
Technical data such as IP address, login details, and device settings
Interests, preferences, and site usage data
Interactions with our customer service team (including recorded calls) or visits to our website
Social media interactions, product reviews, or survey responses
Event participation details (including travel preferences)
Cookie information and device data (refer to our separate Cookie Policy)

We may also use aggregated data, derived from personal data but processed in a way that removes personal identification, meaning it is not considered personal data by law.

We do not collect special categories of personal data such as racial or ethnic background, religious beliefs, sexual orientation, political opinions, union membership, health information, genetic or biometric data, or criminal records. However, if you use our in-store piercing service, we may collect special category health data with your consent at the time of your appointment.

Third-Party Links

Our website may include links to third-party websites, plugins, and applications. Clicking these links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy policies. We recommend reviewing their privacy policies before submitting personal data.

How We Collect Your Data

We use different methods to collect data, including:

Direct interactions: When you fill out forms, correspond with us via mail, phone, email, or otherwise. This includes data provided when you:
- Request our products or services
- Create an account
- Subscribe to our publications
- Request marketing materials
- Enter competitions or surveys
- Provide feedback or contact us
Automated technologies: As you interact with our website, we automatically collect technical data using cookies and similar technologies. See our Cookie Policy for details.
Third parties and public sources:
- Technical data from analytics providers such as Google
- Advertising networks such as Facebook
- Search information providers such as Google
- Contact, financial, and transaction data from payment and delivery service providers such as PayPal
- Identity and contact data from aggregators

Your Personal Data

Our website sophielaurent.com is owned and operated by Sophie Laurent LLC. We take your privacy seriously and implement measures to ensure its protection at all times. We collect personal information to provide a personalized experience, offer promotions, improve our services, and keep you informed about administrative, product, or service updates.

This information is collected when you:

Register or subscribe to our site and marketing channels
Use our online or in-store services and make purchases
Interact with us via social media, online ads, or digital platforms
Request information, leave testimonials, or provide feedback
Attend an event we organize or sponsor

Our website is not intended for children, and we do not knowingly collect data from individuals under 16. If you are under 16, you must inform a parent or guardian and obtain their consent before using our services.

Legal Basis for Data Processing

We process personal data under the following legal bases:

Consent: If you visit our site and are not yet a customer, we may request your consent to process data for marketing and service-related purposes.
Contractual Obligations: To fulfill product purchases and service agreements.
Legal Compliance: To meet legal obligations, such as providing information to law enforcement.
Legitimate Interest: To improve our business operations and personalize services while ensuring data protection.

Marketing communications require explicit consent if you are not an existing customer. You can opt out at any time via the unsubscribe link in our emails.

Sharing Your Data with Third Parties

We share your data with:

Service providers offering IT, finance, logistics, and administrative support
Professional advisors (lawyers, banks, auditors, insurers)
Government authorities (for compliance purposes)
Marketing agencies and research firms

We require all third parties to uphold strict security and data protection standards. Your data is not shared for unauthorized use, and international transfers, if necessary, comply with legal standards.

Certain third-party providers may collect information for personalized marketing through cookies, JavaScript tags, and tracking pixels. This may include IP addresses, user agents, encrypted emails, and other pseudonymous identifiers.

Data Security Measures

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. Access is restricted to individuals with a legitimate business need and confidentiality obligations.

Cookies

Cookies distinguish you from other users, enhancing your browsing experience. We use:

Strictly necessary cookies: Essential for website navigation and secure transactions
Performance cookies: Track visitor movement and optimize site functionality
Functional cookies: Recognize returning visitors and personalize settings
Targeting cookies: Analyze browsing behavior for relevant advertising

Security Policy

We require secure credit/debit card information for transactions. Payments are processed through Shopify Payments, ensuring encryption and compliance with PCI DSS security standards. We do not store financial data.

Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Material changes will be updated in our Privacy & Security section. We encourage periodic reviews to stay informed.